Effective date
15 August 2026
1. Who is responsible for your information
Five Stars Travel Agency, operating through Sahara Nomads, is responsible for personal information collected through this website and in connection with its travel services.
Privacy contact: info@saharanomads.com
2. Information we collect
Depending on how you use the website, we may collect:
- name, email address, telephone or WhatsApp number;
- nationality, preferred language and country of residence when relevant to a journey;
- travel dates, group size, tour selection, accommodation, dietary, mobility and other travel preferences;
- messages, call requests, custom-journey details, booking references and comments;
- payment and transaction status received from payment providers, without storing full payment-card details on this website;
- technical and security information such as IP-derived identifiers, request time, browser information, reCAPTCHA results and rate-limit records; and
- correspondence, service history and information needed to respond to an emergency, complaint or legal obligation.
Please do not send unnecessary sensitive medical information. When health, dietary or accessibility information is necessary for a safe journey, provide only what we reasonably need and ensure you have permission to provide information about another traveler.
3. Why we use information
We use personal information to:
- respond to enquiries and prepare quotations;
- arrange, confirm and deliver requested travel services;
- communicate about itineraries, payments, safety and changes;
- provide customer support and handle complaints;
- moderate public blog comments;
- prevent spam, fraud, abuse and security incidents;
- maintain necessary business, tax and legal records; and
- improve our services using aggregated or non-identifying information.
We rely, as applicable, on steps requested before a contract, performance of a contract, legal obligations, consent and our legitimate interests in operating a secure and responsive travel service.
4. Service providers and recipients
We share information only when reasonably necessary with:
- guides, drivers, hotels, camps, transport operators and other suppliers involved in the requested journey;
- Firebase and Google Cloud for website infrastructure, databases, storage, security and server functions;
- Google Workspace and the Gmail API for confirmations and notifications;
- Google reCAPTCHA for spam and abuse prevention;
- payment, banking, accounting, insurance, professional or legal providers when required; and
- authorities when disclosure is legally required or reasonably necessary to protect safety or rights.
We do not sell personal information.
5. International processing
Some technology and travel providers may process information outside Mauritania or the traveler’s country. Where required, we use available contractual, organizational or provider safeguards and limit information to what is reasonably necessary for the service.
6. Retention
Unless a longer period is required for law, accounting, safety or a legal claim, our intended retention periods are:
- general enquiries and unsuccessful booking requests: up to 24 months after the last contact;
- confirmed booking, customer and transaction records: up to 6 years after the journey or last transaction;
- pending or rejected comments and associated contact details: up to 12 months;
- approved public comments: until the comment is removed or no longer relevant; and
- short-lived security and rate-limit records: only for the period required to detect and control abuse.
Backups may retain securely protected copies for a limited additional period before routine deletion or replacement.
7. Cookies and similar technology
The website may use strictly necessary cookies or browser storage for security, form operation and essential functionality. reCAPTCHA and infrastructure providers may set or read technical identifiers according to their own notices. We do not currently use personal information for third-party behavioral advertising.
8. Your choices and rights
Subject to applicable law, you may ask us to:
- confirm whether we hold your personal information;
- provide access to or a copy of it;
- correct inaccurate information;
- delete information that is no longer required;
- restrict or object to certain processing; or
- withdraw consent where processing depends on consent.
Email info@saharanomads.com. We may need to verify identity before acting on a request. You may also raise a concern with the competent data-protection authority where applicable.
9. Security
We use access controls, restricted administrative tools, encryption in transit, server-side processing and security rules designed to separate public content from private customer records. No online system is risk-free, so travelers should avoid sending unnecessary confidential information through ordinary messages.
10. Children
Bookings must be made by an adult. Information about a child should be provided only by, or with authorization from, a parent or legal guardian and only when needed for the requested journey.
11. Changes to this policy
We may update this policy when our services, providers or legal responsibilities change. The effective date above identifies the current version. Material changes will be presented on this page before they apply where reasonably required.
12. Contact
Five Stars Travel Agency — Sahara Nomads
Atar, Adrar, Mauritania
Email: info@saharanomads.com